Shipping / Refund Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you need to return or request a refund, we make the process quick and easy.

To start a return or refund request, contact our customer support team:
📞 Phone: 407-800-6295
📧 Email: info@floridaflowergirl.com

Return Window: Returns must be initiated within 14 days of order delivery.
Approval Required: Do not ship your return until you receive approval from our support team.
Condition Requirements:
- If you do not like Tabs, at least two of the three Tabs Chocolate Squares must be fully intact and unopened.
- Products must be returned in original condition to qualify for a full refund.
Damaged or Defective Items: If your item arrives damaged, broken, disfigured, or melted, contact us with reasonable proof, and we will provide a replacement or refund.
Return Shipping:
- If your return is approved, we will provide a prepaid shipping label.
- In some cases, return shipping fees from USPS may apply.
Processing Time: Once your return is received and approved, your refund will be processed within 7 business days to your original form of payment.

To cancel your subscription, you must email our support team before your order is dispatched from our fulfillment center.

We offer fast, reliable, and discreet shipping to ensure your order arrives safely.

Standard Shipping: Starts at $6.97 on all orders.
Expedited 2-5 Day Shipping: Available through FedEx 2-Day (additional costs apply).
DHL Shipping: Available on all orders, starting at $6.97.
International Shipping: We ship to Canada, Australia, UK, and Europe.

Same-Day Fulfillment: Most orders placed on weekdays or Saturdays (excluding holidays) are shipped the same day.
Weekend Orders: Orders placed on Saturday night or Sunday will be shipped on Monday.
Discreet Packaging: All orders are shipped in temperature-optimized, discreet packaging for your privacy and product protection.

Delivery Delays: During peak order periods, shipping delays may occur. Items arriving significantly late may qualify for a partial refund, unless prior notice of delay and cancellation options were provided.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. Once your order is handed to the carrier, it is out of our control.
Marked as Delivered but Not Received?
- Check your mailbox and surrounding areas.
- Contact DHL or FedEx with your tracking number for more information.